Terms of service

TERMS OF SERVICE

Last Updated: 6 October 2026

1. OVERVIEW

Welcome to Zulara Pets.

These Terms of Service (“Terms”) govern your access to and use of the Zulara Pets website, online store, products, services, content, features, tools, and related offerings (collectively, the “Services”).

Throughout these Terms, the words “Zulara Pets,” “we,” “us,” and “our” refer to Zulara Pets. Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate the Services.

By accessing, browsing, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy [INSERT PRIVACY POLICY LINK].

If you do not agree with these Terms or our Privacy Policy, please do not access or use the Services.

These Terms contain important information concerning your legal rights and obligations, including provisions relating to orders, payments, shipping, warranties, limitations of liability, and dispute-related matters. Please read them carefully.

2. ELIGIBILITY, ACCESS & ACCOUNTS

By using the Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

Where applicable, you may permit a minor under your responsibility to use the Services, provided that you remain responsible for their use of the Services and compliance with these Terms.

To access certain features or complete a purchase, we may require information including your name, email address, billing information, payment information, telephone number, and shipping address.

You agree that all information you provide to us will be accurate, current, complete, and lawful, and that you have the necessary rights and authority to provide such information.

Where you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity occurring through your account.

You must not sell, transfer, assign, sublicense, or otherwise provide your account to another person without our prior written consent.

We reserve the right to suspend or terminate accounts where we reasonably believe that these Terms have been violated, fraudulent activity has occurred, or the Services are being misused.

3. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed through the Services are accurate and up to date.

However, product colors and visual appearance may vary depending on your device, display settings, lighting, photography, and other technical factors.

Accordingly, we do not guarantee that the appearance of a product on your device will exactly match the physical product you receive.

Product descriptions, specifications, availability, and pricing may be updated, corrected, or changed at any time without prior notice.

We reserve the right to:

  • discontinue any product;

  • limit quantities available for purchase;

  • restrict purchases by person, household, geographic region, or jurisdiction;

  • correct inaccurate product information;

  • refuse or cancel orders where necessary; and

  • modify product specifications or availability at our discretion.

4. ORDERS & ACCEPTANCE

When you submit an order through our store, you are making an offer to purchase the selected products.

Submission of an order does not automatically constitute acceptance of that order.

We reserve the right to accept, decline, restrict, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraud, payment issues, shipping restrictions, or other circumstances affecting our ability to fulfil the order.

An order becomes accepted when we confirm the order and receive or successfully process the applicable payment.

If we cancel or materially modify an order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Please carefully review your order before submitting it. Once an order has been accepted or entered into fulfilment, cancellation may not be possible.

Returns, refunds, exchanges, and cancellations are governed by our Refund & Returns Policy [INSERT REFUND POLICY LINK].

Unless otherwise expressly agreed by us, products purchased through the Services are intended for personal or household use and not for unauthorized commercial resale or export.

5. PRICES, PAYMENTS & BILLING

All prices displayed through the Services are subject to change without notice.

Unless otherwise stated, the price applicable to your purchase is the price displayed at the time your order is placed and confirmed.

Depending on your location and the applicable laws, additional charges may apply, including taxes, shipping fees, customs duties, import charges, or other applicable fees.

Any promotional pricing, discount, coupon, sale, or special offer may be subject to additional terms and conditions. Where specific promotional terms conflict with these Terms, the promotional terms will apply to the extent of that conflict.

You agree to provide accurate and complete billing, payment, shipping, and account information.

You are responsible for ensuring that any payment method used for a purchase is valid and that you are legally authorized to use it.

By submitting payment information, you represent that:

  1. the information provided is accurate and complete;

  2. you are authorized to use the selected payment method;

  3. the payment method belongs to you or you have permission from its lawful owner to use it; and

  4. you authorize us or our authorized payment provider to charge the applicable amount.

We reserve the right to refuse or cancel transactions where payment cannot be verified, is declined, appears unauthorized, or is reasonably suspected to involve fraudulent or unlawful activity.

6. SHIPPING & DELIVERY

We aim to process and fulfil orders within the delivery estimates communicated to you at checkout or in your order confirmation.

However, delivery dates and timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • shipping carrier delays;

  • customs processing;

  • incorrect or incomplete delivery information;

  • weather or natural events;

  • strikes or service interruptions;

  • government restrictions;

  • technical failures; or

  • other events beyond our reasonable control.

You are responsible for providing an accurate delivery address and any information reasonably required for successful delivery.

Where applicable, responsibility for a product may transfer to you in accordance with applicable law and the terms of the applicable carrier or delivery arrangement.

7. INTELLECTUAL PROPERTY

All intellectual property contained in or associated with the Services—including our brand identity, name, logos, graphics, photographs, product descriptions, text, videos, audio, designs, layouts, software, content, and other materials—is owned by or licensed to Zulara Pets, its affiliates, or its respective licensors, unless otherwise stated.

The Services are provided for your personal and lawful use.

Except where expressly permitted by us or applicable law, you may not:

  • reproduce or copy our content;

  • distribute or republish our materials;

  • modify or create derivative works;

  • commercially exploit our content;

  • publicly display or perform our materials;

  • systematically download or store our content;

  • use our trademarks without authorization; or

  • otherwise use our intellectual property without our prior written permission.

Zulara Pets, its logos, product names, service names, designs, slogans, and other brand identifiers are trademarks or trade names of Zulara Pets or their respective owners.

All rights not expressly granted under these Terms are reserved.

8. THIRD-PARTY TOOLS & SERVICES

The Services may include access to tools, applications, payment services, shipping services, integrations, or other functionality provided by third parties.

Third-party services may be provided independently from Zulara Pets, and we may not control or continuously monitor those services.

Where applicable, your use of third-party services may also be subject to the third party's own terms, conditions, and privacy policies.

To the extent permitted by applicable law, Zulara Pets is not responsible for third-party services, systems, content, policies, or functionality that we do not control.

We may introduce additional tools, features, integrations, or services in the future. Any such additions will form part of the Services and will generally be subject to these Terms unless separate terms are provided.

9. THIRD-PARTY LINKS

Our Services may contain links to websites, applications, products, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement, sponsorship, or recommendation by Zulara Pets.

We do not control and are not responsible for the content, availability, security, accuracy, policies, products, or practices of third-party websites or services.

If you choose to access a third-party website or service, you do so at your own discretion and risk.

Any transaction, dispute, complaint, or claim relating to a third-party product or service should be directed to the relevant third party.

10. SHOPIFY

Our online store is hosted and powered by Shopify, which provides the technology that enables us to operate the Services.

However, purchases made through our store are transactions between you and Zulara Pets.

Shopify does not own the products we sell and is not the seller of those products.

To the extent permitted by applicable law, you acknowledge that Shopify and its affiliates are not responsible for disputes, losses, damages, injuries, or claims arising directly from transactions between you and Zulara Pets.

11. PRIVACY

Your privacy is important to us.

Personal information collected through the Services is handled in accordance with our Privacy Policy [INSERT PRIVACY POLICY LINK].

Because our store is powered by Shopify, certain information relating to your access to and use of the Services may be processed by Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, providing customer support, preventing fraud, and delivering other Services.

Information may also be processed or transferred across borders where necessary to provide the Services, subject to applicable privacy and data-protection requirements.

Please review our Privacy Policy for information about how we collect, use, store, disclose, and protect personal information.

12. CUSTOMER FEEDBACK & REVIEWS

If you voluntarily submit, upload, post, email, review, or otherwise provide ideas, suggestions, comments, testimonials, reviews, photographs, proposals, or other content to Zulara Pets (“Feedback”), you grant Zulara Pets a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for legitimate business purposes, including operating, improving, marketing, and promoting the Services.

You represent that:

  • you own or have the necessary rights to provide the Feedback;

  • the Feedback does not infringe another person's intellectual property, privacy, or other rights;

  • the Feedback is not fraudulent or intentionally misleading;

  • the Feedback does not contain unlawful, defamatory, abusive, obscene, or harmful material; and

  • the Feedback does not contain malicious software or other harmful code.

We reserve the right, but are not obligated, to review, moderate, edit, restrict, or remove Feedback that we reasonably determine violates these Terms, applicable law, or the rights of others.

We are not obligated to maintain Feedback as confidential, provide compensation for Feedback, or respond to Feedback.

13. ERRORS & INACCURACIES

From time to time, information contained within the Services may contain typographical errors, inaccuracies, omissions, or outdated information relating to products, prices, promotions, shipping charges, availability, or other matters.

We reserve the right to correct, update, or modify such information at any time.

Where permitted by applicable law, we may also cancel or modify an order if material information was incorrect at the time the order was placed, including where a pricing or availability error occurred.

We are not obligated to update all information on the Services unless required by applicable law.

14. PROHIBITED USES

You may use the Services only for lawful purposes and in accordance with these Terms.

You must not use the Services:

  1. for any unlawful, fraudulent, deceptive, or malicious purpose;

  2. to violate applicable laws or regulations;

  3. to infringe intellectual property, privacy, or other rights;

  4. to harass, abuse, threaten, defame, or harm another person;

  5. to provide false, misleading, or fraudulent information;

  6. to impersonate another person or entity;

  7. to distribute spam, phishing attempts, malware, or other harmful communications;

  8. to introduce viruses, malicious code, or other harmful technology;

  9. to interfere with the security, operation, or functionality of the Services;

  10. to scrape, crawl, harvest, or systematically collect information without authorization;

  11. to collect or misuse personal information belonging to others;

  12. to reproduce, duplicate, resell, or commercially exploit the Services without authorization;

  13. to circumvent security, access controls, or technological restrictions; or

  14. to engage in conduct that could reasonably harm Zulara Pets, our customers, our service providers, or the operation of the Services.

We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated or where such action is necessary to protect our business, customers, systems, or legal interests.

15. SUSPENSION & TERMINATION

We may suspend or terminate your access to the Services, or any portion of them, where permitted by applicable law and where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful activity, misuse the Services, or create a security or operational risk.

Termination does not affect any rights, obligations, or liabilities that arose before termination.

Provisions that by their nature should survive termination—including intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and applicable dispute provisions—will continue to apply after termination.

16. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and information provided through them are provided on an “as is” and “as available” basis.

Except where expressly stated otherwise, Zulara Pets makes no representation or warranty that:

  • the Services will always be available;

  • the Services will be uninterrupted or error-free;

  • information provided through the Services will always be complete, accurate, or current;

  • defects will always be corrected; or

  • the Services will be free from harmful components.

To the fullest extent permitted by law, we disclaim warranties and conditions, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Zulara Pets and its owners, directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and business partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

  • your use of or inability to use the Services;

  • your purchase or use of products;

  • delays or interruptions affecting the Services;

  • errors or omissions in content;

  • unauthorized access to or alteration of information;

  • third-party services; or

  • any other matter relating to the Services.

This limitation applies regardless of the legal theory on which a claim is based, to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

18. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Zulara Pets, its owners, directors, officers, employees, affiliates, agents, contractors, licensors, and service providers from claims, liabilities, losses, damages, costs, and reasonable expenses arising from:

  1. your breach of these Terms;

  2. your violation of applicable law;

  3. your infringement or violation of another person's rights; or

  4. your misuse of the Services.

We reserve the right to assume control of the defence of any matter for which you are required to provide indemnification, where permitted by law.

You agree to reasonably cooperate with us in the defence of such claims.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and the remaining provisions will remain in full force and effect.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

20. WAIVER & ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies or terms expressly incorporated into the Services, constitute the agreement between you and Zulara Pets concerning your use of the Services.

These Terms supersede prior or contemporaneous agreements, communications, and understandings relating to the same subject matter, except where expressly stated otherwise.

Any ambiguity in these Terms will not automatically be interpreted against either party solely because that party prepared the Terms.

21. ASSIGNMENT

You may not transfer, assign, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms in connection with a business transfer, restructuring, merger, acquisition, sale of assets, or other legitimate business transaction, subject to applicable law.

22. GOVERNING LAW

These Terms and your use of the Services shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Zulara Pets is legally established or headquartered, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute concerning these Terms or the Services shall be subject to the jurisdiction of the courts legally competent to hear the matter, subject to any mandatory consumer-protection or other applicable legal rights.

23. HEADINGS

The headings used throughout these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

24. CHANGES TO THESE TERMS

We may update, modify, or replace these Terms from time to time.

The most current version will be made available through the Services.

Where required by applicable law, we will provide notice of material changes and specify when those changes become effective.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

We encourage you to periodically review this page for updates.

25. CONTACT INFORMATION

If you have questions, concerns, or requests regarding these Terms of Service, please contact us.

Trade Name: Zulara Pets
Email: support@zularapets.store
Phone: +254 729 337 112

Zulara Pets
Quality Products. Happier Pets.